Right choice for New Car Service
It is a fact that you have the right to choose where your vehicle is serviced, maintained and repaired, at competitive prices
Thinking of taking advantage of the End of Year Car Sales to snap up a bargain or have a new years resolution to have your new car serviced? Here is some sound advice from Ocean Reef Service Centre in Ocean Reef.
The purchase of a new car is one of the most important investments people usually make, so it is common sense to do whatever you can to ensure correct maintenace of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
It is a fact that you have the right to choose the best workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
You cannot be forced to bring a new vehicle back to the dealer you got it from for service or repairs. Provided the work is carried out to the manfufacturers specifications by a properly qualified person and uses tolerable quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Ocean Reef Service Centre mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Ocean Reef Service Centre mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Ocean Reef Service Centre will also only ever use fluids and lubricants that meet the specifications of the original carmaker.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the variances between manufacturer, statutory and extended warranties to help you make the right selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be substituted by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So be alert for new car dealers who try to factor in “express” or “extended” warranties, often for free, at the point of sale. Many of these ‘special’ warranties may include quite explicit restrictions or provisions, and can sometimes seem too good to be true. Many times these transactions provide little or no additional benefits not already provided by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership selling the car.
Such transactions are very unlikely to alert you to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you may need to travel to get your car serviced or higher waiting times due to fewer available service locations or mechanics.
New Car Service FAQ's
Trading Hours: Open Monday to Friday 8:00 am to 5:00 pm